At WELLNEX we take our commitment to our clients and their policyholders very seriously. As such, service recovery stands at the forefront of our customer service proposition.
Recently one of our clients visited a panel dentist and was overcharged due to a technical error on part of Fullerton Health Group. The WELLNEX support team acted swiftly to follow up on this matter and a resolution was settled by an official apology letter from Fullerton and a Grab voucher.
Very proud of the WELLNEX team for showcasing service excellence!
#customerservice #servicerecovery #servicefirst
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