At WELLNEX we take our commitment to our clients and their policyholders very seriously. As such, service recovery stands at the forefront of our customer service proposition.
Recently one of our clients visited a panel dentist and was overcharged due to a technical error on part of Fullerton Health Group. The WELLNEX support team acted swiftly to follow up on this matter and a resolution was settled by an official apology letter from Fullerton and a Grab voucher.
Very proud of the WELLNEX team for showcasing service excellence!
#customerservice #servicerecovery #servicefirst
Wellnex partners with ADA, the leading medical knowledge platform, to support its members!
Wellnex has signed a strategic partnership agreement to provide to all its members the opportunity to have individual health check and medical diagnostic online through the ada platform.
Ada is a global health company founded by doctors, scientists, and industry pioneers to create new possibilities for personal health. Ada’s core system connects medical knowledge with intelligent technology to help all people actively manage their health and medical professionals to deliver effective care.
This partnership contributes and responds perfectly to the extensive strategy of Wellnex that aims at supporting the Financial Advisory Industry through digital services that are meaningful for the health, lifestyle and wellness of the Singaporean!.
Did you know your clients and prospects can now via Wellnex app:
Digitalising Financial Advisers