My-Insurer demonstrates that its platform combo: CRM + App increases customer retention for Its clients
COMMUNICATE ON A CONSISTENT BASIS:
With WELLNEX, you can be the proactive party in starting the communication process. Develop a calendar of communication e.g. sending out publications / news bi-weekly + special birthday cards. Using our built-in tracking functions, also keep a look out for customers who have not interacted with your brand for a significant time & reach out to them! Re-establish your relationship with these customers before their consumer journey ends!
CUSTOMER LOYALTY PROGRAM:
Don’t forget about your current loyal customers as well! Create & design your very own loyalty program. Be it discounts, long term packages or even complementary gifts, you will be able to have full control and customize every aspect of your program using our Membership Benefit feature. Every business works differently, but with WELLNEX you can try an error and figure out which type of program works for your specific business!
EDUCATE YOUR CUSTOMERS:
Stand out from competitors by using WELLNEX. In the current day and age, your customers are looking for more than just a merchant to buy from. Make use of our multi - channel publication functions to complement your existing marketing strategies. Do include blog posts, infographics or even videos that serve to educate your consumer base on WHY YOUR PRODUCT / SERVICE IS SIMPLY BETTER.
SEND YOUR COMPANY NEWSLETTER:
Want to communicate with your customers on more than 1 platform? Apart from social media, wellnex platform, using the WELLNEX Email Marketing feature, you can mass send updates & news to all of your existing members at once. Though a simple strategy, people regularly check their emails & customers will still be reminded of your brand each time they open their email.
MEANINGFUL CUSTOMER FEEDBACK:
Gain essential customer feedback when your customers leave a rating or comment on your very own wellnex website. You can better understand your level of customer satisfaction & derive innovations to your existing programs.
Digitalising Financial Advisers