My-Insurer Pte Ltd Releases Survey Results Highlighting High Satisfaction with Concierge Services9/20/2024
Singapore, September 2024 – My-Insurer Pte Ltd, a leading provider of affordable digital insurance and healthcare concierge services, today announced the results of its recent survey conducted from September 6 to September 19, 2024. The survey, which gathered feedback from 156 respondents across various platforms including Wellnex, Medipass, Aspire, and others, reveals strong customer satisfaction and areas for future improvement. Key Highlights from the Survey:
While we’ve received excellent feedback, we also recognize opportunities for improvement. As Fiza highlighted, “We take feedback seriously and continuously work to enhance our services. When we hear from members that they need better access to doctors or faster service, we act. Our platforms are evolving to meet these needs and provide a better experience for everyone involved.” Enhancing Value for Policyholders At My-Insurer, we believe in delivering value-added services that go beyond traditional insurance. Our offerings help policyholders take proactive steps to manage their health while ensuring insurers can focus on delivering great products without being overwhelmed by avoidable claims. This synergy leads to a healthier client base, satisfied policyholders, and a stronger, more sustainable insurance industry. As we continue to innovate, My-Insurer will remain dedicated to enhancing value for insurers and their members by offering tailored solutions that meet today’s needs. With leadership from Fiza and the ongoing development of our platforms, we are driving the future of digital insurance and policyholder engagement. One of the survey’s standout reviews came from a Medipass user, who commended Ms. Fiza Tuahhaini for her exceptional service during a clinic visit, noting her dedication to resolving a critical issue with missing clinic information. This kind of personal attention was frequently cited as a reason for My-Insurer’s high customer retention and satisfaction rates. On the flip side, some respondents reported dissatisfaction with the Wellnex app, particularly regarding communication challenges and difficulty accessing doctor information. My-Insurer is already taking steps to address these concerns and plans to improve customer service channels to ensure better support for all users. “We are pleased with the survey results, which reaffirm our commitment to providing accessible and affordable concierge services for healthcare and beyond,” said Matthias de Ferrieres, CEO of My-Insurer Pte Ltd. “Our team is listening closely to user feedback, and we are committed to enhancing the quality of service, especially in areas where improvement is needed, such as customer support on our Wellnex platform.” Looking Forward: As My-Insurer continues to grow its service offerings and partnerships, the company remains focused on refining the user experience and expanding its platform’s reach. With over 350 clinics already onboard through CliniShield, the company is well-positioned to continue meeting the needs of its customers with priority booking, health monitoring, and more affordable healthcare options. A Holistic Approach to Insurance Services My-Insurer Pte Ltd is committed to adding value not just for insurers but also for the end-users—policyholders. Our concierge services, accessible through platforms like Wellnex and Medipass, offer an ecosystem of solutions that extend beyond insurance. By partnering with over 350 clinics, we provide affordable medical check-ups, priority booking, and health screening services, helping members stay on top of their health while alleviating the administrative burden for insurers. “At My-Insurer, our goal is to bridge the gap between insurance products and policyholder satisfaction. We offer not only affordable healthcare services but also a concierge service that ensures members and policyholders of our clients are well-supported in their healthcare journey,” said Fiza Tuahhaini, Chief Operations Officer of My-Insurer Pte Ltd. Fiza emphasizes that My-Insurer’s services are designed with both convenience and efficiency in mind. Whether it’s arranging for same-day clinic appointments or offering personalized support through our concierge system, My-Insurer is creating a seamless experience that integrates healthcare with insurance. The Wellnex Singapore website offers a free concierge membership focused on providing affordable healthcare and home, wellness, and lifestyle services. Key offerings include 24/7 tele-consultation, priority booking, exclusive prices on outpatient services, and access to 355 clinic partners. Members also benefit from discounts on wellness and fitness services, lifestyle perks, and home services with booking assistance. Designed for insurers and companies to offer value to clients, Wellnex enhances everyday convenience and healthcare access. Find the full report Your browser does not support viewing this document. Click here to download the document. This article emphasizes the strategic advantages of My-Insurer Pte Ltd’s white-label solutions for insurers and financial advisors. Matthias de Ferrieres, CEO and Founder of My-Insurer Pte Ltd highlights how they can drive brand recognition, operational efficiency, and market differentiation. In the competitive insurance landscape, staying ahead requires innovation and brand differentiation. Partnering with My-Insurer Pte Ltd for their white-label solution offers a powerful way to enhance your brand’s presence and operational efficiency. Here’s why adopting this approach is vital: 1. Brand Ownership and Identity With My-Insurer Pte Ltd’s white-label solution, your brand remains the focal point. You can fully customize the app’s appearance, ensuring that every interaction reflects your company’s identity. This reinforces brand recognition and loyalty, which are critical in building long-term client relationships. 2. Customizable Client Engagement The ability to offer personalized experiences is a key advantage of My-Insurer Pte Ltd’s platform. You can integrate wellness programs, policy management tools, and other services that are unique to your brand. This enhances client engagement by providing value-added services that resonate with your clients’ needs, making your brand indispensable. 3. Operational Efficiency and Innovation My-Insurer Pte Ltd’s white-label platform automates many of the tedious tasks associated with policy management, such as data entry and cross-insurer management. This streamlines your operations, allowing your team to focus on more strategic activities like client acquisition and retention. The result is a more efficient, agile business that can quickly adapt to market changes. 4. Data Security and ComplianceIn today’s data-driven world, security is paramount. My-Insurer Pte Ltd ensures that all client data is securely encrypted and stored on trusted cloud platforms like AWS. This compliance with data protection regulations not only safeguards your clients’ sensitive information but also strengthens trust in your brand. 5. Differentiation in a Crowded Market Standing out in a saturated market is challenging, but My-Insurer Pte Ltd’s white-label solution gives you the tools to do just that. By offering a fully branded, customized app, you differentiate yourself from competitors who rely on generic platforms. This distinctiveness can be the key to attracting new clients and retaining existing ones. 6. Flexibility and Scalability My-Insurer Pte Ltd’s platform is designed to grow with your business. Whether you’re expanding your services or entering new markets, the white-label solution offers the flexibility and scalability needed to support your growth. This adaptability ensures that your brand remains competitive and relevant in an ever-changing industry. Conclusion Partnering with My-Insurer Pte Ltd for their white-label solution is a strategic move that can transform your brand’s presence and operational capabilities. By offering a personalized, branded experience, you not only enhance client engagement but also position your business for long-term success. As the insurance industry continues to evolve, those who embrace such innovative tools will be better equipped to thrive and grow. Partnering with My-Insurer Pte Ltd for a white-label solution allows insurers and financial advisors to maintain full control over their brand identity, offering a customizable, branded app that enhances client engagement and operational efficiency. This approach streamlines operations, ensures data security, and provides the flexibility to scale as the business grows. By differentiating themselves in a crowded market, businesses can attract new clients and build stronger relationships with existing ones, positioning themselves for long-term success in the evolving insurance industry. CliniShield is not an insurance plan but a powerful complement to one. CliniShield is offering a more affordable and reliable way for individuals to access outpatient care. It caters to those who may not be adequately insured by providing a cost-effective and practical solution for their healthcare needs. With CliniShield, members enjoy a range of benefits, including: - Exclusive pricing on outpatient care at partner clinics. - Priority booking services to help users secure faster appointments. - Concierge support for hassle-free medical appointment scheduling. - Access to a network of clinics for various healthcare services. Matthias de Ferrieres, CEO of MY INSURER Pte Ltd, explains, "CliniShield addresses a gap in the market for those who may not have sufficient insurance coverage. By offering a reliable, affordable alternative, we are helping people access the care they need without breaking the bank. This launch reflects our mission to continually innovate and enhance the customer experience." CliniShield is the perfect solution for individuals seeking additional healthcare support without the complexities or high costs of traditional insurance. To discover how @CliniShield can support your outpatient care needs, Matthias de Ferrieres, added, "CliniShield fills a critical gap for those without sufficient insurance coverage. By providing a dependable and cost-effective alternative, we help people get the care they need without financial strain. This launch is a testament to our commitment to innovate and deliver superior customer service." Regine Lai said that she is excited to unveil CliniShield, a pioneering service designed to enhance your healthcare coverage. While not an insurance product, CliniShield serves as an effective and affordable complement to existing insurance plans. It offers a reliable solution for individuals who may lack comprehensive insurance, providing practical and affordable access to outpatient care. CliniShield delivers a variety of benefits, including:
CliniShield is an ideal solution for those seeking additional healthcare support outside of traditional insurance plans. My-Insurer Pte Ltd is proud to announce that it is now officially allowed to integrate SingPass into all its apps, marking a significant step in its commitment to providing a seamless and secure digital insurance experience. This development enhances user convenience, strengthens data security, and opens up new growth opportunities for the company in Singapore’s highly competitive digital insurance landscape. Why SingPass Integration is a Game-Changer With SingPass integration, My-Insurer will provide users with a simple, trusted, and secure method to access all its services. This unified login system, backed by Singapore’s government, allows users to authenticate their identity across multiple platforms without needing to manage multiple passwords or user accounts. Here are the key benefits of this integration with My-Insurer Apps:
Matthias de Ferrieres, CEO of My-Insurer Pte Ltd, shares his perspective on this strategic milestone: "Integrating SingPass into our apps is a game-changer for us. It not only simplifies the user experience but also elevates the level of trust and security we can offer our clients. By streamlining authentication and enhancing data security, we’re not just keeping up with industry standards—we’re setting new ones. This makes us more competitive in an increasingly digital world and opens up opportunities for us to grow our customer base in Singapore and beyond." Opportunities for Growth and InnovationAs My-Insurer incorporates SingPass into its ecosystem, the company is positioned to capitalize on several growth opportunities:
My-Insurer Pte Ltd’s SingPass integration is a major step forward in delivering a top-notch digital insurance experience. By simplifying access, enhancing security, and leveraging a trusted digital identity system, the company is poised to lead the charge in innovation and customer satisfaction in the digital insurance space. This integration sets the foundation for future growth and opens doors to exciting new possibilities for both the company and its customers. But What is Singpass and why My-Insurer decided to plug it into its proprietary apps like Wellnex and Clinishield Singpass, short for Singapore Personal Access, is a secure digital identity system developed by the Singapore government to provide residents and citizens with a unified platform to access a wide range of online services. Launched in 2003, Singpass has evolved into a vital tool for both individuals and businesses, enabling seamless access to government and private-sector services through a single digital ID. Key Features of Singpass
Singpass continues to evolve, with the government exploring new features and services, such as digital identity verification for secure transactions and allowing digital signing of legal documents. As Singapore moves towards becoming a Smart Nation, Singpass is a key pillar in building a seamless, digital-first society. In summary, Singpass is a critical enabler in Singapore’s digital ecosystem, offering a secure, convenient, and efficient way for residents to interact with both public and private sectors.
For financial advisors and insurance intermediaries, the need to go digital is driven by a combination of customer expectations, operational efficiency, data-driven decision-making, regulatory compliance, and the demand for affordability. Reliable yet cost-effective digital solutions provide the tools necessary to thrive in a competitive and rapidly changing marketplace, enabling advisors and intermediaries to deliver exceptional service while managing costs effectively. Embracing digital transformation is not just about staying relevant—it's about positioning for future growth and success. To stay competitive, Financial Advisers and Insurance Intermediaries such as GI agents must embrace digital transformation. However, this journey isn't just about adopting new technologies; it's about rethinking the entire customer experience. The mantra "Think Big, Start Small, Move Fast" perfectly shows the approach needed to succeed in this dynamic environment.
At the forefront of this transformation is My-Insurer Pte Ltd, a company that embodies the "Think Big, Start Small, Move Fast" philosophy. My-Insurer provides affordable digital insurance solutions that are designed to enhance the customer experience. By leveraging cutting-edge technology, My-Insurer offers a seamless, user-friendly platform that simplifies the insurance process for both providers and policyholders. With a focus on affordability and accessibility, My-Insurer ensures that even smaller insurance providers can compete with industry giants. The company's solutions are tailored to meet the unique needs of each client, allowing them to start small with scalable options and expand as their digital transformation journey progresses. Matthias de Ferrieres CEO of My-Insurer Pte Ltd explains why 36% of the Financial Advisory Market in Singapore choose My-Insurer Pte Ltd:
Going digital is no longer just an option—it's a necessity for financial advisors and insurance intermediaries. The shift towards digital platforms and solutions is driven by several factors, all of which underscore the importance of embracing technology that is not only reliable but also affordable. 1. Meeting Customer ExpectationsConsumers today are more tech-savvy and connected than ever before. They expect seamless, convenient, and instant access to financial services, whether it's purchasing an insurance policy or consulting with a financial advisor. Digital solutions enable intermediaries to meet these expectations by offering online platforms, mobile apps, and other digital tools that make the customer experience smoother and more efficient. Without a digital presence, financial advisors and insurance intermediaries risk losing clients to competitors who can provide the convenience and accessibility that customers now demand. 2. Enhancing Operational Efficiency Digital tools and platforms streamline many of the processes that financial advisors and insurance intermediaries traditionally handle manually. From client onboarding and document management to policy processing and claims handling, digital solutions can automate repetitive tasks, reduce paperwork, and minimize errors. This not only enhances operational efficiency but also allows advisors and intermediaries to focus on more strategic, value-added activities, such as personalized client consultations and developing tailored financial solutions. 3. Data-Driven Decision Making Going digital provides access to vast amounts of data that can be used to inform better decision-making. Financial advisors and insurance intermediaries can leverage data analytics to gain insights into client behavior, market trends, and risk assessment. This enables them to offer more personalized advice, tailor insurance products to individual needs, and anticipate market shifts. A reliable digital platform ensures that this data is accurate, secure, and accessible, giving advisors and intermediaries the tools they need to stay competitive. 4. Staying Compliant and Secure The financial and insurance industries are heavily regulated, with stringent requirements for data security and compliance. Digital solutions that are reliable and up-to-date with the latest regulatory standards help financial advisors and insurance intermediaries stay compliant with laws and regulations, reducing the risk of costly fines and legal issues. Security is also a critical concern, as clients trust advisors and intermediaries with sensitive personal and financial information. A robust digital platform ensures that this data is protected against breaches and cyber threats. 5. Affordability as a Key Factor While the benefits of going digital are clear, cost remains a significant concern, especially for smaller firms or individual practitioners. However, the digital transformation doesn’t have to be prohibitively expensive. Affordable digital solutions enable financial advisors and insurance intermediaries to compete on a level playing field with larger firms, without compromising on the quality or reliability of the technology they use. Affordable solutions often come with scalable features, allowing firms to start small and expand their digital capabilities as their business grows. This ensures that the investment in digital technology is manageable and sustainable over the long term. 6. Building Long-Term Client Relationships Digital platforms enhance the ability to maintain and build long-term client relationships through better communication, personalized services, and faster response times. Clients who have positive, digital-driven experiences are more likely to stay loyal and refer others, driving growth for advisors and intermediaries. The insurance industry is at a crossroads, where embracing digital transformation is no longer optional but necessary for survival. By thinking big, starting small, and moving fast, insurers can create a customer experience that not only meets but exceeds expectations. My-Insurer Pte Ltd stands as a trusted partner in this journey, offering affordable and scalable digital solutions that empower insurers to thrive in the digital age. |
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