In a significant upgrade to its healthcare access services, My-Insurer Pte Ltd has launched an optimized, efficient clinic locator map. This enhanced tool offers members an intuitive experience to quickly find medical services nearby or in chosen locations, marking a milestone in My-Insurer’s commitment to user-centric digital healthcare solutions. With specific improvements in speed, usability, and targeted search, this tool reflects My-Insurer’s ongoing efforts to bridge the gap between healthcare accessibility and patient convenience.
Key Features of the New Clinic LocatorThe revamped clinic locator now features a streamlined, faster-loading interface that enables users to locate clinics in real time, regardless of location or time constraints. The improved map includes:

1. Enhanced Search Capabilities: The locator map allows users to search for clinics based on current location or specify another area. This flexibility is invaluable for those who need access to nearby healthcare providers or plan ahead for an appointment in a specific region.
   
2. Specialty Differentiation: One of the standout features of this update is the ability to filter clinics by specialty. This upgrade is particularly helpful for members seeking specialized care, such as dental services or general practitioners (GPs). By allowing users to identify the most suitable providers for their specific needs, My-Insurer ensures members can quickly and easily find the healthcare services they require.
   
3. Optimized Loading Speeds: Time is critical in healthcare access, and My-Insurer’s new map delivers faster loading times, making it highly reliable even during high-traffic periods. The optimized speed of the locator allows users to find clinics with minimal wait, which is especially beneficial for those facing urgent medical needs.
   
4. User-Friendly Interface: The interface design focuses on ease of use, ensuring that members can navigate the map seamlessly. With clear indicators for specialties and enhanced display clarity, users can visually identify options in a manner that reduces time spent searching for the right clinic.
   
5. Geolocation Precision: This locator tool includes improved geolocation features, accurately pinpointing clinics based on the user’s immediate surroundings or their selected location. By giving users the flexibility to search around them or in a specific area, My-Insurer is ensuring that members have control over the proximity of healthcare providers, an essential factor in convenience and emergency preparedness.
   

Advantages for Members: Easy Access to Preferred and Nearby ClinicsThe significance of this tool lies in the options it offers to members who prioritize convenience, specialized care, or both. Healthcare accessibility can be a challenge, particularly when dealing with limited time or unfamiliar areas. This locator provides members with:

• Choice of Preferred Clinic: Members can easily select clinics that match their personal or medical preferences. For example, those who prioritize a specific specialty—like dental care—can now find the best-suited clinics within moments.
  
• Convenience of Nearest Clinic: For many, proximity to a clinic is a top priority, particularly for urgent needs. The new locator supports this need by allowing users to quickly identify the nearest clinics with optimized search based on their current location.
  
• Access to Quality and Specialized Care: By differentiating specialties, members can have peace of mind that they are choosing the right providers. Whether they require general medical advice or specialized services, the new tool enables members to make informed choices about their healthcare.
  

CEO Statement: Matthias de Ferrieres on the New Locator MapMatthias de Ferrieres, CEO of My-Insurer Pte Ltd, shared his insights on the significance of the new clinic locator map and how it reflects My-Insurer’s dedication to enhancing healthcare accessibility.
“Our goal has always been to bring the best, most accessible healthcare experience to our members. This new clinic locator represents a major step in that direction by making it easier for users to find the right clinic at the right time, regardless of where they are. Whether it’s the nearest GP or a highly-rated dental clinic, we want our members to feel empowered to make informed choices about their healthcare without the hassle. With faster loading speeds, improved search options, and a more intuitive interface, we are giving our members the tools they need to access quality care with confidence,” said de Ferrieres.
Improving Healthcare Access with InnovationThis release underscores My-Insurer’s commitment to evolving in tandem with user needs. As healthcare access becomes increasingly digital, tools that offer real-time support and facilitate instant decision-making are invaluable. The locator map’s enhancements reflect My-Insurer’s proactive approach to identifying areas for improvement based on member feedback, emphasizing reliability, speed, and accuracy as primary benefits.
In particular, the locator meets the needs of users who require:

• On-the-Go Access: With a smartphone-friendly interface, members can easily access the locator tool even on the move. This is especially useful for those traveling or exploring unfamiliar areas who need instant access to nearby clinics.
  
• Specificity in Search: By offering filters that allow members to sort clinics based on specialty, My-Insurer provides a targeted search experience that reduces the frustration of sorting through irrelevant options.
  
• Future Growth in Healthcare Access: This development aligns with broader industry trends, where patients expect tailored and convenient healthcare solutions. With its clinic locator, My-Insurer is setting a benchmark for ease of access in the insurance and healthcare industry, paving the way for further innovations in member-centric digital health services.
  

With its user-friendly and powerful features, My-Insurer’s new clinic locator serves as a valuable tool that empowers members to make informed choices, tailored to their needs. Whether it’s locating the nearest clinic or choosing from a list of preferred specialties, this feature significantly enhances the healthcare experience by offering immediate and reliable access to the right providers.
In today’s fast-paced world, the ability to find the nearest clinic or the best specialist with a few taps is essential. My-Insurer’s improved locator map ensures that its members have the power to access quality healthcare on their terms, reflecting My-Insurer’s commitment to supporting a healthy, connected, and well-served community.
Matthias de Ferrieres sums it up: “This new tool is about more than convenience; it’s about providing peace of mind. We believe everyone deserves easy access to healthcare, and this locator is just one way we’re working to make that a reality for all our members.”

As Insurtech transforms the insurance landscape, My-Insurer stands out by offering a comprehensive digital insurance platform that enables intermediaries and businesses to distribute insurance affordably, efficiently, and in full compliance. Insurtech, short for "insurance technology," utilizes digital innovations to streamline, personalize, and make insurance more accessible, and My-Insurer exemplifies these advancements. From customer-facing apps to data-secure solutions integrated with SingPass and CRM systems, My-Insurer provides apps for travel, health, pets, and more, designed to elevate customer engagement and simplify insurance access.

My-Insurer: A Leader in Insurtech SolutionsFounded to bridge the gap between traditional insurance and modern technology, My-Insurer empowers intermediaries and clients with access to insurance services through their unique white-label platform. My-Insurer’s solutions cater to both licensed and non-licensed distributors, allowing anyone to promote specialized products, such as travel and pet insurance, and even earn commissions.www.mas.gov.sg/development/fintech
Here’s how My-Insurer is leveraging Insurtech to enhance the insurance industry:

1. Digital Accessibility and Customization
   My-Insurer’s white-label apps enable clients to easily find, customize, and purchase insurance products directly on their devices. Each app—ranging from CliniShield for health coverage to Fur Buddy for pet insurance—meets users' specific needs and fosters a tailored approach to insurance.
2. Integrated CRM and SingPass Compatibility
   A CRM integration enhances the user experience, making client onboarding and portfolio monitoring simple. With SingPass integration, My-Insurer prioritizes data security and streamlined processes, meeting high standards for secure digital transactions.
3. Customer Engagement and Loyalty
   The platform offers a variety of lifestyle and concierge services, providing value beyond insurance coverage. By offering accessible benefits and dynamic promotional content, My-Insurer encourages customer loyalty and fosters trust.
4. Data-Driven Decision-Making and Compliance
   Certified with IMDA’s Data Protection TrustMark, My-Insurer’s platform exemplifies robust security practices, using data analytics to assess risks and maintain compliance with local regulations.

Key Insurtech Trends in My-Insurer’s ModelMy-Insurer leverages Insurtech innovations to create unique offerings in line with industry trends:

• On-Demand Services: Users can purchase flexible, short-term insurance plans tailored to immediate needs.
• Personalization through Analytics: AI and data analysis help My-Insurer design policies suited to individual risk profiles.
• Blockchain Integration: Through potential blockchain applications, claims processing could be simplified and secure.

The Future of Insurtech with My-InsurerAs Insurtech evolves, companies like My-Insurer are positioned to lead with customer-centered and data-secure solutions. By making insurance more accessible, affordable, and transparent, My-Insurer is contributing to a future where everyone can easily access and manage their insurance needs.
With My-Insurer, insurance has never been more accessible or customizable—demonstrating the transformative power of Insurtech in today’s digital world.

What is Fintech? A Simple Guide to Financial Technology
In recent years, the term "Fintech" has gained significant attention in the finance and technology sectors. With digital innovations transforming how we manage money, invest, and interact with financial institutions, Fintech stands out as one of the most dynamic areas of advancement. But what exactly is Fintech? Let’s break it down.
Defining Fintech 
​Fintech, short for "financial technology", refers to the integration of technology within financial services to improve and automate processes. Fintech encompasses a variety of applications, from mobile banking and digital payments to investment apps and blockchain. Whether you're transferring money via your smartphone or using an app to track your spending, you’re likely engaging with Fintech.
A Brief History of FintechWhile Fintech is often associated with recent innovations, its roots go back several decades. Early Fintech examples include ATMs, credit cards, and electronic trading systems, which revolutionized finance in their time. However, the rise of smartphones and internet banking in the early 2000s marked a new era, shifting the focus toward more user-centered solutions. Today, Fintech companies leverage artificial intelligence, data analytics, and blockchain to provide more customized and efficient financial solutions.
Key Areas of FintechHere are some key areas where Fintech has become influential:

1. Mobile and Digital Banking
   Mobile banking has become a primary way people manage their finances. Fintech solutions allow users to perform tasks such as checking balances, transferring funds, and even applying for loans through their smartphones, making banking more accessible than ever.
2. Payments and Transfers
   Digital wallets and payment platforms, such as PayPal, Venmo, and Apple Pay, are examples of Fintech that make transferring money instant and hassle-free. These platforms allow for seamless peer-to-peer transactions, supporting a cashless society and providing a secure way to transfer funds.
3. Lending and Credit
   Fintech has transformed the lending process, with platforms like LendingClub and Upstart offering faster, more accessible loan options by evaluating creditworthiness through data analysis rather than traditional methods. This innovation has made borrowing more accessible, especially for individuals who may not meet the strict requirements of traditional banks.
4. Investment Platforms
   Platforms like Robinhood and Betterment provide low-cost investment options for individuals, often with lower fees and more automated processes. Some platforms even use AI to create personalized investment portfolios, making investment accessible to a broader audience.
5. Blockchain and Cryptocurrencies
   One of the more disruptive Fintech applications is blockchain technology, which underpins cryptocurrencies like Bitcoin. Blockchain provides a decentralized, secure ledger system, enabling secure transactions without traditional banking intermediaries. This technology is evolving rapidly, with many predicting it could reshape not only finance but various other industries.

Benefits of FintechThe appeal of Fintech lies in its accessibility, speed, and flexibility:

• Convenience: Fintech brings financial services directly to your devices, saving you trips to a bank or financial institution.
• Cost-Effectiveness: Fintech solutions often reduce costs, such as fees, compared to traditional financial services, making them more affordable for users.
• Inclusivity: Fintech has opened the door for individuals who may not have access to traditional banking, such as those in underserved or remote areas.

Challenges in FintechAs with any rapid advancement, Fintech faces its challenges:

• Security Concerns: The digital nature of Fintech makes it a target for cyberattacks, which can put sensitive financial data at risk.
• Regulatory Compliance: Fintech companies must comply with a range of regulations, which vary by region and often change as technology evolves.
• Privacy Issues: The heavy reliance on data raises concerns about privacy, as Fintech solutions often require sensitive personal information.

The Future of FintechThe future of Fintech looks promising, with advancements in areas like artificial intelligence, machine learning, and blockchain poised to shape the next wave of financial services. Embedded finance (financial services integrated within non-financial applications) and decentralized finance (DeFi) are anticipated to be key trends, potentially offering greater financial independence and a move toward a more transparent financial system.
ConclusionFintech is more than just a trend—it's a transformative force in the world of finance. By blending technology with financial services, Fintech companies are redefining how we interact with money, bringing financial inclusion, efficiency, and new opportunities to millions worldwide. As it continues to evolve, Fintech holds the potential to make financial services more accessible, secure, and tailored to the needs of a diverse and globalized audience.
Whether you're a consumer, business owner, or investor, understanding Fintech is essential to staying informed about the future of finance.

What is Insurtech? A Guide to Insurance Technology
In the same way that Fintech is revolutionizing finance, Insurtech—short for "insurance technology"—is transforming the insurance industry. With rapid advancements in digital solutions, Insurtech is reshaping how insurance providers operate and how customers access and manage their insurance policies. But what exactly is Insurtech, and how does it impact the traditional insurance landscape? Here’s a breakdown.
What is Insurtech?Insurtech refers to the use of technology to optimize and automate insurance services. This industry includes everything from mobile apps and online platforms for purchasing policies to data analytics tools and artificial intelligence (AI) that help insurers make better decisions. By enhancing efficiency, personalizing coverage, and providing faster customer service, Insurtech is bringing significant changes to an industry historically known for lengthy processes and complex policies.
The Origins of InsurtechWhile the term "Insurtech" might seem new, technology has been part of the insurance industry for years. In the past, insurers relied on basic data processing systems and call centers to support their services. However, the rise of digital platforms, big data, and AI in the 21st century has led to a boom in Insurtech solutions. These tools provide real-time insights, predict customer behavior, and streamline claims processes—leading to the modern, customer-friendly insurance industry we’re seeing emerge today.
Key Areas of InsurtechHere are some primary areas where Insurtech has become influential:

1. Digital Platforms and Online Policy Sales
   Insurtech solutions have made it possible for customers to research, compare, and purchase insurance policies online. Platforms like Lemonade, for example, allow users to buy home and renters insurance quickly via a smartphone, providing a straightforward, fast experience that eliminates the need for physical paperwork and agent visits.
2. Automated Underwriting and Claims Processing
   One of the biggest innovations in Insurtech is automated underwriting, where AI-driven models evaluate risk factors based on vast amounts of data. This helps insurers offer more accurate premiums and speed up the claims process, which can often be lengthy in traditional setups. Companies like Root use telematics to assess driver behavior, offering personalized auto insurance based on actual driving habits rather than generalized data.
3. Data Analytics and Predictive Modeling
   Insurers are now leveraging big data and predictive analytics to make more informed decisions. By analyzing customer data—such as lifestyle habits, health indicators, and financial history—Insurtech companies can assess risks and trends more accurately, offering tailored products and premiums. This also helps insurers identify and prevent fraud, a significant cost in the insurance industry.
4. On-Demand and Microinsurance
   Insurtech enables “on-demand” insurance options that allow customers to purchase coverage for short periods or specific activities. For instance, users can buy short-term travel insurance for a single trip or insure a high-value item for just a few days. Microinsurance, or affordable coverage for smaller risks, is another trend enabled by Insurtech that provides coverage for traditionally underserved markets.
5. Blockchain and Smart Contracts
   Blockchain technology provides transparency and security in transactions, making it an appealing option for the insurance industry. Blockchain-based smart contracts automatically execute claims once pre-agreed conditions are met, reducing the need for manual claims processing. This technology ensures data integrity and can speed up transactions, minimizing delays and errors.

Benefits of InsurtechInsurtech provides numerous benefits to both customers and insurance companies:

• Customer Experience: Insurtech emphasizes a customer-centric approach, enabling easier access to policies, faster claims, and better communication between customers and insurers.
• Cost Savings: Automating processes reduces administrative costs, allowing insurers to offer more competitive premiums.
• Customization: Insurtech allows insurers to offer personalized policies based on data analytics, helping customers find coverage that suits their specific needs.

Challenges Facing InsurtechDespite its benefits, Insurtech faces some hurdles:

• Data Privacy and Security: With the rise of digital data collection, Insurtech companies must prioritize data privacy and adhere to regulations, as they handle sensitive customer information.
• Regulatory Compliance: The insurance industry is highly regulated, and new Insurtech products must align with a complex legal landscape that varies by region.
• Adoption Resistance: Many traditional insurance companies are slow to adopt new technologies, as the transformation requires investment, training, and a shift in operations.

The Future of InsurtechThe Insurtech sector is set to expand, with advancements in AI, Internet of Things (IoT), and telematics expected to drive further change. In the future, embedded insurance (insurance offered as part of another purchase) and pay-as-you-go models will likely become more common. Additionally, insurance services integrated with wearable devices could personalize health and life insurance premiums based on real-time health data.
ConclusionInsurtech is transforming the insurance industry by making insurance more accessible, customizable, and efficient. By leveraging technology to improve customer experience, optimize risk assessment, and streamline claims processing, Insurtech is creating a future where insurance services can adapt to the fast-paced, digital world we live in. Whether you’re a customer looking for quick access to insurance or an insurer exploring ways to innovate, understanding Insurtech is key to staying ahead in a rapidly evolving landscape.
As Insurtech continues to develop, the potential for faster claims, personalized policies, and more affordable coverage signals an exciting future for all stakeholders in the insurance world.

Insurance agents can now better showcase their expertise and the quality of their services through real client stories, creating transparency and fostering trust with prospective clients. By integrating visual content and interactive elements, agents can leverage testimonials as a powerful marketing tool, driving both customer satisfaction and business growth.This new feature is the latest in a series of advancements that reflect My-Insurer’s dedication to supporting the insurance industry’s digital transformation. With over 350 insurers and advisors already using the platform, My-Insurer continues to lead with innovative features that enhance the client experience while empowering insurance professionals to stand out in an increasingly competitive market.
To stand out from the competition and win over potential customers, you need to demonstrate exactly how you can solve their problems. While product demos can showcase your offering, a well-crafted customer testimonial provides real-world proof of your solution in action.

​Many customers rely on testimonials during the research phase of their buying journey. In fact, 79% of people have watched a video testimonial to learn more about a company, product, or service. Testimonials, particularly video testimonials, resonate because they allow prospective buyers to visualize how a product or service works in real-life scenarios. Nearly half (47%) of buyers say testimonial videos are especially effective at this stage.
Testimonials are particularly impactful because they address the key question in buyers' minds: how well will this solution solve my problem? By seeing how your solution helped others with similar challenges, 2 out of 3 people say they’re more likely to make a purchase after watching a testimonial video.
A big factor here is trust. 9 out of 10 buyers trust a recommendation from a real person more than a company’s self-promotion. Testimonials feel more authentic because they come from satisfied clients, rather than from the company’s marketing materials.
Client testimonials also function as valuable sales tools. In fact, 36% of sales enablement teams use customer testimonials to help build compelling sales cases. And they’re effective. For example, Wikijobs saw a 34% boost in conversions simply by featuring testimonials prominently in their website design.


My-Insurer is dedicated to empowering insurance agents with the tools they need to succeed in a rapidly evolving marketplace. By incorporating client testimonials into our platform, we aim to highlight the value of personalized service and foster a deeper understanding of the needs of our clients.
A staggering 95% of consumers report that client testimonials influence their purchasing decisions. Given the significant impact of social proof on conversion rates, neglecting this tactic could be a missed opportunity for attracting new customers.
However, not all testimonials are equally effective. Poorly structured testimonials may fail to deliver the impact you're aiming for. To maximize their potential, it's crucial to ensure your client testimonials are crafted thoughtfully and strategically.What exactly are client testimonials? A testimonial is a short, positive statement or anecdote from a customer describing their experience with your company. While many businesses showcase these on their websites, they can also appear as reviews on third-party platforms. Typically, a testimonial includes praise for your services and a personal recommendation to others.
When selecting testimonials for your website, prioritize those that provide compelling social proof. A strong testimonial not only highlights how your product or service solved a customer’s problem but also emphasizes the quality of your customer service and the value you bring.
As a company focused on digitalizing financial advisories, My-Insurer provides innovative solutions that streamline the insurance process while maintaining a human touch. Our mission is to ensure that quality insurance services are accessible to everyone, enabling clients to make informed decisions for their financial well-being.

At My-Insurer, we are committed to transforming the insurance landscape by leveraging technology to enhance the advisory experience. Our platform simplifies the insurance process, making it more accessible and user-friendly for both agents and policyholders. We believe that personal connection and client feedback are essential for growth and improvement in our services.
Matthias de Ferrieres, CEO of My-Insurer, emphasizes the importance of this initiative: “At My-Insurer, we understand that insurance is not just about transactions; it's about relationships.
Testimonials are a powerful tool for businesses to showcase the value of their products and services to potential customers. They offer concise feedback from existing clients, highlighting their experiences and satisfaction with a product or service. These endorsements help build credibility and trust, providing social proof that can influence purchasing decisions.
The launch of 'My Testimonials' allows our agents to showcase their commitment to client satisfaction while providing clients with a platform to share their experiences. This feature enhances the overall service experience, encouraging a community of trust and collaboration.”

As a company focused on digitalizing financial advisories, My-Insurer provides innovative solutions that streamline the insurance process while maintaining a human touch. Our mission is to ensure that quality insurance services are accessible to everyone, enabling clients to make informed decisions for their financial well-being.
For more information about My-Insurer and the "My Testimonials" feature, please visit our website

Insurance is a cornerstone of consumer and business protection, and integrating it into your offerings can be a game-changer. Whether you're running a tech platform, a retail business, or any other type of enterprise, providing insurance can give your customers a more comprehensive and valuable experience. By addressing more of their needs in one place, you set your business apart from the competition, offering convenience and peace of mind.

​Collaborating with established insurance providers is a seamless way to introduce insurance products into your business model. Partnerships allow you to leverage the expertise, regulatory compliance, and product knowledge of these providers, freeing you to focus on what you do best—serving your customers. These partnerships can vary in depth, from simple referrals to fully integrated solutions, tailored to the level of involvement you desire.

The My-Insurer Pte Ltd Advantage
My-Insurer Pte Ltd stands out as a leader in providing white-label insurance solutions that are both easy to implement and fully customizable. Whether you’re a startup or an established enterprise, My-Insurer Pte Ltd has the expertise to tailor solutions that meet your specific needs.
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1. Customization to Fit Your Brand 
My-Insurer Pte Ltd understands that every business is unique. Their white-label solutions are designed to be fully customizable, allowing you to select the insurance products that best complement your existing offerings. Whether you’re looking to provide health insurance, travel insurance, or specialized coverage, My-Insurer Pte Ltd can tailor the products to match your brand’s look, feel, and messaging.
This level of customization ensures that your customers have a consistent experience across all touchpoints, from the moment they learn about the insurance product to when they make a claim. It’s a seamless integration that aligns perfectly with your brand’s values and customer expectations.

2. Expertise and Support
Entering the insurance market can be daunting, especially with the complex regulatory requirements and the need for in-depth industry knowledge. My-Insurer Pte Ltd offers not just products, but also a wealth of expertise and support. They handle all the back-end operations, including underwriting, compliance, and claims management, so you can focus on growing your business.
Their team of experts is always available to provide guidance and ensure that your white-label insurance solutions are running smoothly. This level of support gives you peace of mind, knowing that you have a reliable partner who is as invested in your success as you are.

3. Quick Integration and Market Readiness
Time is of the essence in today’s fast-paced business environment. My-Insurer Pte Ltd’s white-label solutions are designed for quick and easy integration, allowing you to bring new insurance products to market faster than ever before. Whether you’re launching a new service or expanding your existing offerings, My-Insurer Pte Ltd’s solutions can be implemented with minimal disruption to your operations.
This agility is key to staying ahead in the competitive market. By being able to quickly offer new insurance products under your brand, you not only enhance your value proposition but also position your business as a forward-thinking leader in your industry.

4. Enhancing Customer Loyalty and Satisfaction
​Offering insurance through My-Insurer Pte Ltd’s white-label solutions doesn’t just add to your product line; it significantly enhances customer loyalty and satisfaction. Insurance is a deeply personal and critical service for customers, and by offering it under your brand, you create a more intimate and trusted relationship.
Customers appreciate the convenience of getting insurance from a brand they already trust. It simplifies their purchasing decisions and adds to their overall experience with your company. This increased satisfaction translates into stronger customer loyalty, repeat business, and positive word-of-mouth referrals.

If you're ready to explore the possibilities of offering insurance, the first step is to determine which solution aligns best with your business model. Consider whether a partnership or a white-label approach is the right fit for your goals and capabilities. Then, connect with a trusted provider like My-Insurer Pte Ltd to help you navigate the complexities of the insurance industry while ensuring compliance and customer satisfaction.
By integrating insurance through My-Insurer Pte Ltd’s white-label solutions, you're not just expanding your product line—you're enhancing your value proposition and strengthening your relationship with customers. It’s a strategic move that can set your business on a path to long-term growth and success.

Singapore, September 2024 – My-Insurer Pte Ltd, a leading provider of affordable digital insurance and healthcare concierge services, today announced the results of its recent survey conducted from September 6 to September 19, 2024. The survey, which gathered feedback from 156 respondents across various platforms including Wellnex, Medipass, Aspire, and others, reveals strong customer satisfaction and areas for future improvement.
Key Highlights from the Survey:

• 99% Would Recommend the Service: The overwhelming majority of respondents indicated they would refer My-Insurer’s concierge services to a friend, showcasing the platform’s trustworthiness and reliability.
• 99% Would Use the Service Again: Nearly all users expressed their willingness to utilize the concierge services again, demonstrating high levels of satisfaction with the service's effectiveness and convenience.
• Wide Range of Services Accessed: The survey highlighted that domestic helper services, health screenings, dental care, and home & lifestyle benefits were the most frequently utilized services.
• Medipass and Wellnex Top the List: The platforms Medipass (23.5%) and Wellnex (20.4%) were the most popular for retrieving services, with Wellnex receiving the highest number of feedback comments.
• User Feedback for Improvement: While many users praised the efficiency and support provided by My-Insurer’s apps, some called for enhanced visibility of doctor listings and better customer service accessibility on the Wellnex platform.

One of the survey’s standout reviews came from a Medipass user, who commended Ms. Fiza Tuahhaini for her exceptional service during a clinic visit, noting her dedication to resolving a critical issue with missing clinic information. This kind of personal attention was frequently cited as a reason for My-Insurer’s high customer retention and satisfaction rates.
On the flip side, some respondents reported dissatisfaction with the Wellnex app, particularly regarding communication challenges and difficulty accessing doctor information. My-Insurer is already taking steps to address these concerns and plans to improve customer service channels to ensure better support for all users.
 “We are pleased with the survey results, which reaffirm our commitment to providing accessible and affordable concierge services for healthcare and beyond,” said Matthias de Ferrieres, CEO of My-Insurer Pte Ltd. “Our team is listening closely to user feedback, and we are committed to enhancing the quality of service, especially in areas where improvement is needed, such as customer support on our Wellnex platform.”
Looking Forward: As My-Insurer continues to grow its service offerings and partnerships, the company remains focused on refining the user experience and expanding its platform’s reach. With over 350 clinics already onboard through CliniShield, the company is well-positioned to continue meeting the needs of its customers with priority booking, health monitoring, and more affordable healthcare options.

A Holistic Approach to Insurance Services
My-Insurer Pte Ltd is committed to adding value not just for insurers but also for the end-users—policyholders. Our concierge services, accessible through platforms like Wellnex and Medipass, offer an ecosystem of solutions that extend beyond insurance. By partnering with over 350 clinics, we provide affordable medical check-ups, priority booking, and health screening services, helping members stay on top of their health while alleviating the administrative burden for insurers.
“At My-Insurer, our goal is to bridge the gap between insurance products and policyholder satisfaction. We offer not only affordable healthcare services but also a concierge service that ensures members and policyholders of our clients are well-supported in their healthcare journey,” said Fiza Tuahhaini, Chief Operations Officer of My-Insurer Pte Ltd.
Fiza emphasizes that My-Insurer’s services are designed with both convenience and efficiency in mind. Whether it’s arranging for same-day clinic appointments or offering personalized support through our concierge system, My-Insurer is creating a seamless experience that integrates healthcare with insurance.

​The Wellnex Singapore website offers a free concierge membership focused on providing affordable healthcare and home, wellness, and lifestyle services. Key offerings include 24/7 tele-consultation, priority booking, exclusive prices on outpatient services, and access to 355 clinic partners. Members also benefit from discounts on wellness and fitness services, lifestyle perks, and home services with booking assistance. Designed for insurers and companies to offer value to clients, Wellnex enhances everyday convenience and healthcare access.