Technology play a key role in developing the future-state of #insurance, with data playing a foundational role for customer experience. Customer journey mapping, needs analysis, and an intuitive digital interface are of utmost importance to an organization today. 

What is the current customer experience model seen across Asia? How can we enable the agents and enhance the customer experience?

In the upcoming session at InsureTech Connect Asia, Max Ang from Celent will be moderating a panel with Gerald Carroll, Shan Aboo, Matthias de Ferrieres, and Paul Hughes to discuss how insurers can leverage technology across the insurance value chain to deliver 
good customer experience and create value for customers.
Come and join us in that discussion !

My-insurer is dedicated to Financial Advisors and offers the best of both world: compliance and data security with the easiness and convenience of a customer centric app!
With Wellnex and My-insurer, Financial advisors are assured that they can input the insurance policies in total security and offers to their members multiple benefits such as:

• Medical and healthcare services at exclusive prices: $12 for a GP consultation, $10 for TCM consultation and $50 for dental consultation, cleansing and polishing.
• Wellnex offers also Health screening starting from $50
• Wellnex has finally about 100 merchants on the wellness and lifestyle services that offers exclusive prices and promotions to the Wellnex members.

Joining My-insurer and Wellnex is free!
It is very simple to download thanks to the link that Financial Advisors can pass to their prospect or leads and clients. 
They have access to a multitude of functionalities like a super app offers.

With Wellnex, the Financial Advisors offers access to a new type of community. Any members can find a store, shop or gy centers at fingertips. 
They just need to scroll down or check on the map and they will find something that suits them for sure. 

Meanwhile the Financial advisor will remain contactable at all time with the different features at disposal. Whatsapp, Linkedin and Facebook are automatically plugged in!
Go and check out. Discover what my-insurer and Wellnex have to offer together. 

My insurer believes in the importance to provide easy access to secure data for its clients, prospects and members. With the initiative of the Singapore Government Agency Website GOVTECH, My-insurer think that it is a great opportunity to integrate mymoneysense website through a deep-link to facilitate the access of personal and financial data!
MyMoneySense is a financial planning digital service jointly developed by the Ministry of Manpower (MOM) and Government Technology Agency overseen by the MoneySense Council. The council is co-chaired by the Monetary Authority of Singapore (MAS) and MOM, and comprises representatives from various government agencies.
Their goal is to enable Singaporeans to better understand their finances and take action to improve their financial well-being across different life stages. We do this by providing trusted, personalised and actionable guidance that makes financial planning easier for everyone.

My-insurer and Wellnex works with Financial Planners that can offer this new functionality for free and at finger tips!

Assurity will be organising a webinar on the The NAF -National Authentication Framework- for Singapore FinTech Association (SFA) members on 19 Mar, from 3 to 4.30 pm.
Assurity, wholly-owned subsidiary of the Government Technology Agency (GovTech), is the appointed National Certification Authority for the issuance and management of the digital certificates of individuals.
The NAF is a project to improve the security of consumers performing online transactions. It is supported by the Monetary Authority of Singapore and respective regulators, such as the Ministry of Finance and the Ministry of Health.
Poon, Head of the IEO will present for about 20 mins on the National Digital Identity initiative and invited Regine Lai to showcase Wellnex and your Login integration.
Regine will take the opportunity to explain why the SingPass Login is critical in our vision to ensure a safe customer journey!

My-insurer and Wellnex deployed their latest version of their app which includes the SingPass SafeEntry!
Wellnex is the first non governmental app that adopts this safe access developed by the Singapore Government!

SingPass, which stands for Singapore Personal Access, is the Singapore resident's digital identity. Through such authentication system, all Singapore resident can get easy and secure access to a myriad of government and private sector services online, and in person.
Launched in March 2003, Singapore Personal Access (or SingPass) allows users to transact with over 60 government agencies online easily and securely. 

We are very proud to be working with Singapore Gov Tech and to have achieved such milestones!

On 29 January 2021, the Personal Data Protection Commission (PDPC) announced that certain sections of the Personal Data Protection (Amendment) Act 2020 (the PDPA Amendments) will take effect from 1 February 2021 – please see PDPC’s announcement; the gazetted Commencement Notification.  This legal update provides a high-level summary of the PDPA Amendments that have taken effect.

The changes introduced by the PDPA Amendments to the Personal Data Protection Act 2012 (the PDPA) are the most significant since the PDPA first came into force on 1 July 2014.  Please see our earlier blog post, Singapore tables changes to the Personal Data Protection Act in Parliament, discussing the key changes introduced by the PDPA Amendments.
The PDPA Amendments will take effect in phases, with the following three key changes taking effect from 1 February 2021:

• Mandatory data breach notification: Organisations must notify the PDPC of any data breach that: (i) results in, or is likely to result in, significant harm to the affected individuals; or (ii) is of a significant scale (i.e., involves personal data of 500 or more individuals). Affected individuals must be notified if the data breach is likely to result in significant harm to them.
  • Prescribed personal data or classes of personal data deemed to result in significant harm: The Personal Data Protection (Notification of Data Breaches) Regulations 2021 (Regulations on Notification of Data Breaches) provide a prescribed list of personal data or classes of personal data that shall be deemed to result in significant harm to affected individuals if compromised in a data breach (e.g., authentication data relating to an individual’s account with an organisation, credit card information, bank account number, creditworthiness of an individual, salary information etc.).
  • Timeframes for notification: Notifications to the PDPC must be made as soon as is practicable, but in any case no later than 3 calendar days after the day the organisation makes the assessment that a data breach is a notifiable data breach. Notifications to individuals must be made as soon as practicable, at the same time or after notifying the PDPC.
  • Information required: See Regulations on Notification of Data Breaches for a prescribed list of minimum information that the notification must contain.
• Introduction of offences concerning mishandling of personal data by individuals: Individuals will be held accountable for egregious mishandling of personal data through the introduction of new criminal offences: (i) knowing or reckless unauthorised disclosure of personal data; (ii) knowing or reckless unauthorised use of personal data for a wrongful gain or a wrongful loss to any person; and (iii) knowing or reckless unauthorised re-identification of anonymised data. The prescribed penalty for these offences, which may be imposed on individuals, is a fine not exceeding S$5,000 or imprisonment for a term not exceeding 2 years or both.
• Expansion of consent framework: New provisions to introduce deemed consent by contractual necessity and deemed consent by notification to allow organisations to collect, use and disclose personal data. Additionally, legitimate interest and business improvement exceptions have been introduced, with changes to the business asset transaction exception to broaden the scope and changes to the research exception to improve data innovation efforts. The expansions to the consent framework are accompanied by accountability requirements.

​You want to build your community, a loyalty program?
You want to reward your long-lasting customers and incentivize your leads?
You want to nurture your clients with exclusive benefits!
You want to stay in touch and communicate with your customer on your promotions, progress, offers, and changes!

WELLNEX platform is designed for you!

We are the first community management solution that proposes meaningful content, provides relevant healthcare, wellness, and lifestyle value-added services for your leads and customers.

We facilitate your daily lead and customer base management, your publications, promotion design!
We empower you to market yourself to your audience, all at very affordable price!
Join us and start building your community!

Wellnex and My-insurer will be providing Islandwide Home assistance thanks to its partnership with Big Mama Home Service. 
Big Mama Home Services provide premium home services to individuals, households and companies within Singapore. Their team of home service professionals includes laundry/dry cleaning, curtain cleaning, bag and shoe cleaning, aircon services, house cleaning.
They have been providing laundry cleaning and washing Singapore’s dirty stories for ten years. Today, to cater to rising and different customer demands looking for high quality services, they have expanded to home services such as housecleaning, upholstery cleaning,  air con cleaning, bag repairs, among others, to become a one stop home service solution. Today they are one of the largest offline and online home service provider in Singapore.
With their Call center, they will be able to respond to our members looking for air conditioning support  is at fixed priced and net of GST so that the member wont need to deal with any surprises.
The member just need to log on onto the app and go to assistance and press to call. Someone will respond automatically for assistance. 

Another great milestone for Wellnex and My insurer as we extend the benefits and services at disposal for our members

Wellnex and My-insurer will be providing 24/7 Islandwide roadside assistance thanks to its partnership with Across Asia Assist (AAA).
AAA is a digital assistance company operating in Malaysia, Singapore, Hong Kong, Taiwan and Indonesia. AAA is a Core Partner of IAG, the largest alliance of independent assistance companies and providers in the world.
With their Call center, they will be able to respond to our members looking for road assistance such as Towing, Changing Tyres or Jumpstarting! All is at fixed priced and net of GST so that the member wont need to deal with any surprises.
The member just need to log on onto the app and go to assistance and press to call. Someone will respond automatically for assistance. 

Another great milestone for Wellnex and My insurer as we extend the benefits and services at disposal for our members