Introduction to Chatbot
1. How does the Chatbot work?
When a prospect/client clicks on the link to the chatbot, they will be directed to Facebook where the chatbot will start asking a series of questions. The chatbot is "live artificial intelligence" that does not require the presence of a human being. Answers to the questions and the client profile will automatically be input into your agent platform as a lead.
2. How can it help me with lead generation?
The chatbot allows you incentivise the prospect/client to provide their personal and asset information which will automatically be input into the system as a lead.
3. Does the chatbot identify me?
The chatbot identifies you by your mobile number. During the process, the chatbot will ask for the mobile number of the agent/relationship manager that refers the prospect/client.
1. How does the Chatbot work?
When a prospect/client clicks on the link to the chatbot, they will be directed to Facebook where the chatbot will start asking a series of questions. The chatbot is "live artificial intelligence" that does not require the presence of a human being. Answers to the questions and the client profile will automatically be input into your agent platform as a lead.
2. How can it help me with lead generation?
The chatbot allows you incentivise the prospect/client to provide their personal and asset information which will automatically be input into the system as a lead.
3. Does the chatbot identify me?
The chatbot identifies you by your mobile number. During the process, the chatbot will ask for the mobile number of the agent/relationship manager that refers the prospect/client.
KYC
Introduction to KYC
Know Your Customer (KYC) allows you to identify your prospects/clients existing insurance portfolio and financial standing, needs and wants.
Introduction to KYC
Know Your Customer (KYC) allows you to identify your prospects/clients existing insurance portfolio and financial standing, needs and wants.
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4. How does the KYC work?
You can access the KYC when logged into the agent platform or you can copy and paste the link of the KYC URL onto your social media, websites and other marketing materials.
5. Why can't I access the KYC?
The KYC is a paid module to be added on. Please ensure you have an active subscription to access the module. To activate your subscription, please go under "Settings"> "My Add Ons"
You can access the KYC when logged into the agent platform or you can copy and paste the link of the KYC URL onto your social media, websites and other marketing materials.
5. Why can't I access the KYC?
The KYC is a paid module to be added on. Please ensure you have an active subscription to access the module. To activate your subscription, please go under "Settings"> "My Add Ons"
6. Can i use the KYC on my tablet/mobile as well?
Yes. Please copy and paste the assign (different for every agent) URL to your tablet/mobile browser. Alternatively, you can access the KYC directly from your agent platform under "Sales Tool".
6. Is the client able to update their financial needs on their end?
Yes. A financial calculator is available for use in the mobile app for clients.
7. What happens when my client updates or edit their financial information? Will I be notified?
You will be notified on the platform and/or email when your client edit their financial information; vice versa. The calculator on the agent platform and mobile app is synced to ensure constant touch points with your clients.
You will be notified on the platform and/or email when your client edit their financial information; vice versa. The calculator on the agent platform and mobile app is synced to ensure constant touch points with your clients.
8. How long does it take for a client to complete the KYC? What happens if the client decides to halfway through the KYC?
It depends on how in depth you wish to conduct the KYC, how much information the client is able to provide etc. The data is captured upon the client agreeing to the Terms and Conditions and clicking "Submit".
9. How will the client know I am the relationship/manager that is conducting the KYC?
Every agent/relationship manager is tagged to an unique URL.
10. Will the client receive a report after the analysis?
Yes, the results will be reflected in the mobile app.
11. How will i be notified when a client completes the KYC?
You will receive a notification on the agent platform and/or via your email; depending on your profile settings.
12. Will I receive a copy of the analysis?
Yes. The data captured during the course of KYC is reflected in the client profile in your agent system under "Client" > "Summary".
13. Aside from using this at a roadshow to acquire leads, how else can I use the KYC to generate leads?
You can copy and paste the link of the KYC URL onto your social media, websites and other marketing materials to acquire passive leads or you can paste the link on your appointment cards prior to an annual review to understand your clients current financial status and shortfall.
QUIZ
Introduction to Quiz
1. How does the Quiz work?
Introduction to Quiz
1. How does the Quiz work?
2. Can i use the Quiz on an ipad/note etc.?
No the quiz is only compatible on the mobile phone (IOS and android)
3. How long does it take for a client to complete the Quiz?
Less than 5 minutes
4. What is the difference between the KYC and Quiz?
KYC is a full fledge know your customer and financial needs analysis. Quiz is a succinct version to acquire a lead comprising of only their personal information. The quiz is more suited or use during street canvassing or by your pullers at roadshows.
5. Under what circumstances do I use the KYC or Quiz?
KYC is a full fledge know your customer and financial needs analysis. Quiz is a succint version to acquire a lead comprising of only their personal information. The quiz is more suited or use during street canvassing or by your pullers at roadshows while the KYC is more suitable where the client/prospect has more time.
6. What happens after the client completes the Quiz?
The prospect will receive a Thank You email with the name of the agent who performed the quiz, as well as an invitation to download the my-insurer app. In the email, the system will have already created a login/pw for the prospect; and the agent will be assigned as the default agent.
7. How will i be notified when a client completes the Quiz?
You will receive a notification on the agent platform and/or via your email; depending on your profile settings.
8. What kind of client information will I receive from the Quiz?
Personal information such as Name/Mobile/Email/Gender.
No the quiz is only compatible on the mobile phone (IOS and android)
3. How long does it take for a client to complete the Quiz?
Less than 5 minutes
4. What is the difference between the KYC and Quiz?
KYC is a full fledge know your customer and financial needs analysis. Quiz is a succinct version to acquire a lead comprising of only their personal information. The quiz is more suited or use during street canvassing or by your pullers at roadshows.
5. Under what circumstances do I use the KYC or Quiz?
KYC is a full fledge know your customer and financial needs analysis. Quiz is a succint version to acquire a lead comprising of only their personal information. The quiz is more suited or use during street canvassing or by your pullers at roadshows while the KYC is more suitable where the client/prospect has more time.
6. What happens after the client completes the Quiz?
The prospect will receive a Thank You email with the name of the agent who performed the quiz, as well as an invitation to download the my-insurer app. In the email, the system will have already created a login/pw for the prospect; and the agent will be assigned as the default agent.
7. How will i be notified when a client completes the Quiz?
You will receive a notification on the agent platform and/or via your email; depending on your profile settings.
8. What kind of client information will I receive from the Quiz?
Personal information such as Name/Mobile/Email/Gender.
10. Can I customised my own quiz should I choose not to use my-insurer's default?
Yes. You can by accessing Sales Tools > Mobile Quiz > Create a New Question
Yes. You can by accessing Sales Tools > Mobile Quiz > Create a New Question
12. How do I create a customised quiz?
You can do so by selecting "Create new Question" and proceed to to the following:
- Select a photo from our photo library or upload your preferred photo
- Formats accepted includes: png, jpg, jpeg
- Edit your Question Title and Question Short Name
- Build your own content/ upload a document
You can do so by selecting "Create new Question" and proceed to to the following:
- Select a photo from our photo library or upload your preferred photo
- Formats accepted includes: png, jpg, jpeg
- Edit your Question Title and Question Short Name
- Build your own content/ upload a document
13. What is the difference between Question Title and Question Short Name?
