My-Insurer Pte Ltd Releases Survey Results Highlighting High Satisfaction with Concierge Services

Singapore, September 2024 – My-Insurer Pte Ltd, a leading provider of affordable digital insurance and healthcare concierge services, today announced the results of its recent survey conducted from September 6 to September 19, 2024. The survey, which gathered feedback from 156 respondents across various platforms including Wellnex, Medipass, Aspire, and others, reveals strong customer satisfaction and areas for future improvement.
Key Highlights from the Survey:

• 99% Would Recommend the Service: The overwhelming majority of respondents indicated they would refer My-Insurer’s concierge services to a friend, showcasing the platform’s trustworthiness and reliability.
• 99% Would Use the Service Again: Nearly all users expressed their willingness to utilize the concierge services again, demonstrating high levels of satisfaction with the service's effectiveness and convenience.
• Wide Range of Services Accessed: The survey highlighted that domestic helper services, health screenings, dental care, and home & lifestyle benefits were the most frequently utilized services.
• Medipass and Wellnex Top the List: The platforms Medipass (23.5%) and Wellnex (20.4%) were the most popular for retrieving services, with Wellnex receiving the highest number of feedback comments.
• User Feedback for Improvement: While many users praised the efficiency and support provided by My-Insurer’s apps, some called for enhanced visibility of doctor listings and better customer service accessibility on the Wellnex platform.

While we’ve received excellent feedback, we also recognize opportunities for improvement. As Fiza highlighted, “We take feedback seriously and continuously work to enhance our services. When we hear from members that they need better access to doctors or faster service, we act. Our platforms are evolving to meet these needs and provide a better experience for everyone involved.”
Enhancing Value for Policyholders
At My-Insurer, we believe in delivering value-added services that go beyond traditional insurance. Our offerings help policyholders take proactive steps to manage their health while ensuring insurers can focus on delivering great products without being overwhelmed by avoidable claims. This synergy leads to a healthier client base, satisfied policyholders, and a stronger, more sustainable insurance industry.
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As we continue to innovate, My-Insurer will remain dedicated to enhancing value for insurers and their members by offering tailored solutions that meet today’s needs. With leadership from Fiza and the ongoing development of our platforms, we are driving the future of digital insurance and policyholder engagement.

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One of the survey’s standout reviews came from a Medipass user, who commended Ms. Fiza Tuahhaini for her exceptional service during a clinic visit, noting her dedication to resolving a critical issue with missing clinic information. This kind of personal attention was frequently cited as a reason for My-Insurer’s high customer retention and satisfaction rates.
On the flip side, some respondents reported dissatisfaction with the Wellnex app, particularly regarding communication challenges and difficulty accessing doctor information. My-Insurer is already taking steps to address these concerns and plans to improve customer service channels to ensure better support for all users.
 “We are pleased with the survey results, which reaffirm our commitment to providing accessible and affordable concierge services for healthcare and beyond,” said Matthias de Ferrieres, CEO of My-Insurer Pte Ltd. “Our team is listening closely to user feedback, and we are committed to enhancing the quality of service, especially in areas where improvement is needed, such as customer support on our Wellnex platform.”
Looking Forward: As My-Insurer continues to grow its service offerings and partnerships, the company remains focused on refining the user experience and expanding its platform’s reach. With over 350 clinics already onboard through CliniShield, the company is well-positioned to continue meeting the needs of its customers with priority booking, health monitoring, and more affordable healthcare options.

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A Holistic Approach to Insurance Services
My-Insurer Pte Ltd is committed to adding value not just for insurers but also for the end-users—policyholders. Our concierge services, accessible through platforms like Wellnex and Medipass, offer an ecosystem of solutions that extend beyond insurance. By partnering with over 350 clinics, we provide affordable medical check-ups, priority booking, and health screening services, helping members stay on top of their health while alleviating the administrative burden for insurers.
“At My-Insurer, our goal is to bridge the gap between insurance products and policyholder satisfaction. We offer not only affordable healthcare services but also a concierge service that ensures members and policyholders of our clients are well-supported in their healthcare journey,” said Fiza Tuahhaini, Chief Operations Officer of My-Insurer Pte Ltd.
Fiza emphasizes that My-Insurer’s services are designed with both convenience and efficiency in mind. Whether it’s arranging for same-day clinic appointments or offering personalized support through our concierge system, My-Insurer is creating a seamless experience that integrates healthcare with insurance.

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​The Wellnex Singapore website offers a free concierge membership focused on providing affordable healthcare and home, wellness, and lifestyle services. Key offerings include 24/7 tele-consultation, priority booking, exclusive prices on outpatient services, and access to 355 clinic partners. Members also benefit from discounts on wellness and fitness services, lifestyle perks, and home services with booking assistance. Designed for insurers and companies to offer value to clients, Wellnex enhances everyday convenience and healthcare access.

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