Singapore, September 2024 – My-Insurer Pte Ltd, a leading provider of affordable digital insurance and healthcare concierge services, today announced the results of its recent survey conducted from September 6 to September 19, 2024. The survey, which gathered feedback from 156 respondents across various platforms including Wellnex, Medipass, Aspire, and others, reveals strong customer satisfaction and areas for future improvement.
Key Highlights from the Survey:

• 99% Would Recommend the Service: The overwhelming majority of respondents indicated they would refer My-Insurer’s concierge services to a friend, showcasing the platform’s trustworthiness and reliability.
• 99% Would Use the Service Again: Nearly all users expressed their willingness to utilize the concierge services again, demonstrating high levels of satisfaction with the service's effectiveness and convenience.
• Wide Range of Services Accessed: The survey highlighted that domestic helper services, health screenings, dental care, and home & lifestyle benefits were the most frequently utilized services.
• Medipass and Wellnex Top the List: The platforms Medipass (23.5%) and Wellnex (20.4%) were the most popular for retrieving services, with Wellnex receiving the highest number of feedback comments.
• User Feedback for Improvement: While many users praised the efficiency and support provided by My-Insurer’s apps, some called for enhanced visibility of doctor listings and better customer service accessibility on the Wellnex platform.

One of the survey’s standout reviews came from a Medipass user, who commended Ms. Fiza Tuahhaini for her exceptional service during a clinic visit, noting her dedication to resolving a critical issue with missing clinic information. This kind of personal attention was frequently cited as a reason for My-Insurer’s high customer retention and satisfaction rates.
On the flip side, some respondents reported dissatisfaction with the Wellnex app, particularly regarding communication challenges and difficulty accessing doctor information. My-Insurer is already taking steps to address these concerns and plans to improve customer service channels to ensure better support for all users.
 “We are pleased with the survey results, which reaffirm our commitment to providing accessible and affordable concierge services for healthcare and beyond,” said Matthias de Ferrieres, CEO of My-Insurer Pte Ltd. “Our team is listening closely to user feedback, and we are committed to enhancing the quality of service, especially in areas where improvement is needed, such as customer support on our Wellnex platform.”
Looking Forward: As My-Insurer continues to grow its service offerings and partnerships, the company remains focused on refining the user experience and expanding its platform’s reach. With over 350 clinics already onboard through CliniShield, the company is well-positioned to continue meeting the needs of its customers with priority booking, health monitoring, and more affordable healthcare options.

A Holistic Approach to Insurance Services
My-Insurer Pte Ltd is committed to adding value not just for insurers but also for the end-users—policyholders. Our concierge services, accessible through platforms like Wellnex and Medipass, offer an ecosystem of solutions that extend beyond insurance. By partnering with over 350 clinics, we provide affordable medical check-ups, priority booking, and health screening services, helping members stay on top of their health while alleviating the administrative burden for insurers.
“At My-Insurer, our goal is to bridge the gap between insurance products and policyholder satisfaction. We offer not only affordable healthcare services but also a concierge service that ensures members and policyholders of our clients are well-supported in their healthcare journey,” said Fiza Tuahhaini, Chief Operations Officer of My-Insurer Pte Ltd.
Fiza emphasizes that My-Insurer’s services are designed with both convenience and efficiency in mind. Whether it’s arranging for same-day clinic appointments or offering personalized support through our concierge system, My-Insurer is creating a seamless experience that integrates healthcare with insurance.

​The Wellnex Singapore website offers a free concierge membership focused on providing affordable healthcare and home, wellness, and lifestyle services. Key offerings include 24/7 tele-consultation, priority booking, exclusive prices on outpatient services, and access to 355 clinic partners. Members also benefit from discounts on wellness and fitness services, lifestyle perks, and home services with booking assistance. Designed for insurers and companies to offer value to clients, Wellnex enhances everyday convenience and healthcare access.

​This article emphasizes the strategic advantages of My-Insurer Pte Ltd’s white-label solutions for insurers and financial advisors. Matthias de Ferrieres, CEO and Founder of My-Insurer Pte Ltd highlights how they can drive brand recognition, operational efficiency, and market differentiation.

In the competitive insurance landscape, staying ahead requires innovation and brand differentiation. Partnering with My-Insurer Pte Ltd for their white-label solution offers a powerful way to enhance your brand’s presence and operational efficiency. Here’s why adopting this approach is vital:
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1. Brand Ownership and Identity
With My-Insurer Pte Ltd’s white-label solution, your brand remains the focal point. You can fully customize the app’s appearance, ensuring that every interaction reflects your company’s identity. This reinforces brand recognition and loyalty, which are critical in building long-term client relationships.

2. Customizable Client Engagement
The ability to offer personalized experiences is a key advantage of My-Insurer Pte Ltd’s platform. You can integrate wellness programs, policy management tools, and other services that are unique to your brand. This enhances client engagement by providing value-added services that resonate with your clients’ needs, making your brand indispensable.

3. Operational Efficiency and Innovation
My-Insurer Pte Ltd’s white-label platform automates many of the tedious tasks associated with policy management, such as data entry and cross-insurer management. This streamlines your operations, allowing your team to focus on more strategic activities like client acquisition and retention. The result is a more efficient, agile business that can quickly adapt to market changes.
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4. Data Security and ComplianceIn today’s data-driven world, security is paramount. My-Insurer Pte Ltd ensures that all client data is securely encrypted and stored on trusted cloud platforms like AWS. This compliance with data protection regulations not only safeguards your clients’ sensitive information but also strengthens trust in your brand.

5. Differentiation in a Crowded Market
Standing out in a saturated market is challenging, but My-Insurer Pte Ltd’s white-label solution gives you the tools to do just that. By offering a fully branded, customized app, you differentiate yourself from competitors who rely on generic platforms. This distinctiveness can be the key to attracting new clients and retaining existing ones.

6. Flexibility and Scalability
My-Insurer Pte Ltd’s platform is designed to grow with your business. Whether you’re expanding your services or entering new markets, the white-label solution offers the flexibility and scalability needed to support your growth. This adaptability ensures that your brand remains competitive and relevant in an ever-changing industry.

Conclusion
Partnering with My-Insurer Pte Ltd for their white-label solution is a strategic move that can transform your brand’s presence and operational capabilities. By offering a personalized, branded experience, you not only enhance client engagement but also position your business for long-term success. As the insurance industry continues to evolve, those who embrace such innovative tools will be better equipped to thrive and grow.
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Partnering with My-Insurer Pte Ltd for a white-label solution allows insurers and financial advisors to maintain full control over their brand identity, offering a customizable, branded app that enhances client engagement and operational efficiency. This approach streamlines operations, ensures data security, and provides the flexibility to scale as the business grows. By differentiating themselves in a crowded market, businesses can attract new clients and build stronger relationships with existing ones, positioning themselves for long-term success in the evolving insurance industry.

CliniShield is not an insurance plan but a powerful complement to one.

CliniShield is offering a more affordable and reliable way for individuals to access outpatient care.
It caters to those who may not be adequately insured by providing a cost-effective and practical solution for their healthcare needs.
With CliniShield, members enjoy a range of benefits, including:
- Exclusive pricing on outpatient care at partner clinics.
- Priority booking services to help users secure faster appointments.
- Concierge support for hassle-free medical appointment scheduling.
- Access to a network of clinics for various healthcare services.

Matthias de Ferrieres, CEO of MY INSURER Pte Ltd, explains, "CliniShield addresses a gap in the market for those who may not have sufficient insurance coverage. By offering a reliable, affordable alternative, we are helping people access the care they need without breaking the bank. This launch reflects our mission to continually innovate and enhance the customer experience."
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CliniShield is the perfect solution for individuals seeking additional healthcare support without the complexities or high costs of traditional insurance. To discover how @CliniShield can support your outpatient care needs,

Matthias de Ferrieres, added, "CliniShield fills a critical gap for those without sufficient insurance coverage. By providing a dependable and cost-effective alternative, we help people get the care they need without financial strain. This launch is a testament to our commitment to innovate and deliver superior customer service."

Regine Lai said that she is excited to unveil CliniShield, a pioneering service designed to enhance your healthcare coverage. While not an insurance product, CliniShield serves as an effective and affordable complement to existing insurance plans. It offers a reliable solution for individuals who may lack comprehensive insurance, providing practical and affordable access to outpatient care.
CliniShield delivers a variety of benefits, including:

• Discounted rates for outpatient care at participating clinics.
• Priority booking to ensure faster access to medical appointments.
• Concierge support to simplify scheduling and appointment management.
• A broad network of clinics offering a range of healthcare services.

CliniShield is an ideal solution for those seeking additional healthcare support outside of traditional insurance plans. 

My-Insurer Pte Ltd is proud to announce that it is now officially allowed to integrate SingPass into all its apps, marking a significant step in its commitment to providing a seamless and secure digital insurance experience. This development enhances user convenience, strengthens data security, and opens up new growth opportunities for the company in Singapore’s highly competitive digital insurance landscape.

Why SingPass Integration is a Game-Changer
With SingPass integration, My-Insurer will provide users with a simple, trusted, and secure method to access all its services. This unified login system, backed by Singapore’s government, allows users to authenticate their identity across multiple platforms without needing to manage multiple passwords or user accounts.

Here are the key benefits of this integration with My-Insurer Apps:

1. Streamlined Access: By integrating SingPass, My-Insurer apps will now allow users to log in with their existing SingPass credentials. This eliminates the need for separate registrations, making it easier for users to access the services they need in just a few clicks.
2. Enhanced Security: SingPass leverages two-factor authentication (2FA) and biometric verification, ensuring that users’ personal and financial information is well-protected. This aligns perfectly with My-Insurer’s commitment to safeguarding user data.
3. Increased Trust: The integration of SingPass, a trusted government-backed digital identity, reinforces confidence in My-Insurer’s apps. Users are more likely to engage with platforms that prioritize security and data protection.
4. Time-Saving for Customers: Customers can now experience faster onboarding, seamless verification, and more efficient services with My-Insurer apps. Integration with SingPass also enables pre-filling personal details, making insurance processes quicker and more convenient.
5. Business Competitiveness: With SingPass integration, My-Insurer strengthens its position in the market, offering a cutting-edge service that prioritizes user experience and security. This move aligns with the company’s vision to lead the digital insurance sector in innovation and customer satisfaction.

Matthias de Ferrieres, CEO of My-Insurer Pte Ltd, shares his perspective on this strategic milestone:
"Integrating SingPass into our apps is a game-changer for us. It not only simplifies the user experience but also elevates the level of trust and security we can offer our clients. By streamlining authentication and enhancing data security, we’re not just keeping up with industry standards—we’re setting new ones. This makes us more competitive in an increasingly digital world and opens up opportunities for us to grow our customer base in Singapore and beyond."
Opportunities for Growth and InnovationAs My-Insurer incorporates SingPass into its ecosystem, the company is positioned to capitalize on several growth opportunities:

• Expansion of Digital Services: With the integration of a trusted digital identity solution, My-Insurer can roll out new services that require secure authentication, including more personalized insurance products and services.
• Increased Customer Engagement: The convenience and trust provided by SingPass will lead to higher engagement and satisfaction among users, encouraging more frequent use of My-Insurer’s digital platforms.
• Cross-Industry Collaboration: This integration opens up opportunities for partnerships with other sectors that also utilize SingPass, such as healthcare and finance, further expanding the reach of My-Insurer’s services.

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My-Insurer Pte Ltd’s SingPass integration is a major step forward in delivering a top-notch digital insurance experience. By simplifying access, enhancing security, and leveraging a trusted digital identity system, the company is poised to lead the charge in innovation and customer satisfaction in the digital insurance space. This integration sets the foundation for future growth and opens doors to exciting new possibilities for both the company and its customers.

But What is Singpass and why My-Insurer decided to plug it into its proprietary apps like Wellnex and Clinishield
Singpass, short for Singapore Personal Access, is a secure digital identity system developed by the Singapore government to provide residents and citizens with a unified platform to access a wide range of online services. Launched in 2003, Singpass has evolved into a vital tool for both individuals and businesses, enabling seamless access to government and private-sector services through a single digital ID.
Key Features of Singpass

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1. Single Digital Identity: Singpass acts as a universal digital ID, allowing users to log in to various services without having to manage multiple accounts and passwords. This makes it much easier for citizens to interact with government portals, healthcare services, financial institutions, and even private companies.
2. Secure and Convenient: Security is at the heart of Singpass, with two-factor authentication (2FA) ensuring that user data is protected. With the rise of cybersecurity threats, Singpass has integrated advanced security features like biometric login options, including fingerprint or facial recognition, on the mobile app.
3. Wide Range of Services: Singpass provides access to over 2,000 services from government agencies, healthcare providers, insurers, financial institutions, and other businesses. These services include filing taxes with the Inland Revenue Authority of Singapore (IRAS), accessing healthcare records via HealthHub, and managing financial transactions with banks.
4. Singpass Mobile App: The Singpass mobile app, introduced in 2018, enhances convenience by allowing users to log in to services via their smartphones. The app also supports the generation of QR codes for quick verification of identity at counters and kiosks.
5. Myinfo Integration: Through the Myinfo feature, Singpass allows users to pre-fill their personal information when accessing various services. This streamlines processes such as form submissions, registration, and applying for services, reducing time spent on manual data entry.

Benefits of Singpass

1. Simplified Access to Services: Singpass eliminates the need to remember multiple usernames and passwords, offering a streamlined, one-stop solution for accessing services.
2. Enhanced Security: With two-factor authentication, biometric options, and constant security updates, Singpass ensures users’ sensitive data is kept safe, minimizing the risk of cyber threats.
3. Time-Saving: Integrated features like Myinfo automate the submission of personal details, helping users save time when completing transactions or signing up for new services.
4. Business Convenience: Businesses also benefit from Singpass by integrating it into their online platforms, making it easier for customers to sign in, verify their identity, or access services securely.
5. Trusted and Reliable: Being a government-backed initiative, Singpass is widely trusted by citizens and businesses, offering confidence that their digital interactions are protected.

Singpass continues to evolve, with the government exploring new features and services, such as digital identity verification for secure transactions and allowing digital signing of legal documents. As Singapore moves towards becoming a Smart Nation, Singpass is a key pillar in building a seamless, digital-first society.
In summary, Singpass is a critical enabler in Singapore’s digital ecosystem, offering a secure, convenient, and efficient way for residents to interact with both public and private sectors.

​For financial advisors and insurance intermediaries, the need to go digital is driven by a combination of customer expectations, operational efficiency, data-driven decision-making, regulatory compliance, and the demand for affordability. Reliable yet cost-effective digital solutions provide the tools necessary to thrive in a competitive and rapidly changing marketplace, enabling advisors and intermediaries to deliver exceptional service while managing costs effectively. Embracing digital transformation is not just about staying relevant—it's about positioning for future growth and success.

To stay competitive, Financial Advisers and Insurance Intermediaries such as GI agents must embrace digital transformation. However, this journey isn't just about adopting new technologies; it's about rethinking the entire customer experience. The mantra "Think Big, Start Small, Move Fast" perfectly shows the approach needed to succeed in this dynamic environment.

• Think Big: Vision is key. Insurers must envision a future where digital tools streamline operations, enhance customer interactions, and provide valuable insights. This future-focused mindset allows companies to stay ahead of the curve and anticipate customer needs.
• Start Small: While the vision should be grand, the implementation should begin with manageable steps. By starting small, insurers can test new technologies and strategies, gather data, and refine their approach without overwhelming their resources or risking major disruptions.
• Move Fast: The digital landscape evolves rapidly. To maintain a competitive edge, insurers must be agile, continuously iterating and improving their digital offerings based on customer feedback and market trends. Speed is of the essence in delivering new features and services that meet customer demands.

My-Insurer Pte Ltd: Affordable Digital Insurance Solutions
At the forefront of this transformation is My-Insurer Pte Ltd, a company that embodies the "Think Big, Start Small, Move Fast" philosophy. My-Insurer provides affordable digital insurance solutions that are designed to enhance the customer experience. By leveraging cutting-edge technology, My-Insurer offers a seamless, user-friendly platform that simplifies the insurance process for both providers and policyholders.
With a focus on affordability and accessibility, My-Insurer ensures that even smaller insurance providers can compete with industry giants. The company's solutions are tailored to meet the unique needs of each client, allowing them to start small with scalable options and expand as their digital transformation journey progresses.

Matthias de Ferrieres CEO of My-Insurer Pte Ltd explains why  36% of the Financial Advisory Market in Singapore choose My-Insurer Pte Ltd:

1. Personalized Customer Experience: My-Insurer's platform is designed with the customer in mind, offering personalized experiences that build trust and loyalty.
2. Agility and Speed: My-Insurer's solutions enable insurance providers to quickly adapt to market changes and customer demands, ensuring they remain competitive.
3. Cost-Effective: My-Insurer's affordable solutions make digital transformation accessible to all insurance providers, regardless of size.
4. Scalability: Start small with My-Insurer's scalable solutions and grow your digital capabilities as your business evolves.

Going digital is no longer just an option—it's a necessity for financial advisors and insurance intermediaries. The shift towards digital platforms and solutions is driven by several factors, all of which underscore the importance of embracing technology that is not only reliable but also affordable.
1. Meeting Customer ExpectationsConsumers today are more tech-savvy and connected than ever before. They expect seamless, convenient, and instant access to financial services, whether it's purchasing an insurance policy or consulting with a financial advisor. Digital solutions enable intermediaries to meet these expectations by offering online platforms, mobile apps, and other digital tools that make the customer experience smoother and more efficient.
Without a digital presence, financial advisors and insurance intermediaries risk losing clients to competitors who can provide the convenience and accessibility that customers now demand.
2. Enhancing Operational Efficiency
Digital tools and platforms streamline many of the processes that financial advisors and insurance intermediaries traditionally handle manually. From client onboarding and document management to policy processing and claims handling, digital solutions can automate repetitive tasks, reduce paperwork, and minimize errors.
This not only enhances operational efficiency but also allows advisors and intermediaries to focus on more strategic, value-added activities, such as personalized client consultations and developing tailored financial solutions.
3. Data-Driven Decision Making
Going digital provides access to vast amounts of data that can be used to inform better decision-making. Financial advisors and insurance intermediaries can leverage data analytics to gain insights into client behavior, market trends, and risk assessment. This enables them to offer more personalized advice, tailor insurance products to individual needs, and anticipate market shifts.
A reliable digital platform ensures that this data is accurate, secure, and accessible, giving advisors and intermediaries the tools they need to stay competitive.
4. Staying Compliant and Secure
The financial and insurance industries are heavily regulated, with stringent requirements for data security and compliance. Digital solutions that are reliable and up-to-date with the latest regulatory standards help financial advisors and insurance intermediaries stay compliant with laws and regulations, reducing the risk of costly fines and legal issues.
Security is also a critical concern, as clients trust advisors and intermediaries with sensitive personal and financial information. A robust digital platform ensures that this data is protected against breaches and cyber threats.
5. Affordability as a Key Factor
While the benefits of going digital are clear, cost remains a significant concern, especially for smaller firms or individual practitioners. However, the digital transformation doesn’t have to be prohibitively expensive. Affordable digital solutions enable financial advisors and insurance intermediaries to compete on a level playing field with larger firms, without compromising on the quality or reliability of the technology they use.
Affordable solutions often come with scalable features, allowing firms to start small and expand their digital capabilities as their business grows. This ensures that the investment in digital technology is manageable and sustainable over the long term.
6. Building Long-Term Client Relationships
​Digital platforms enhance the ability to maintain and build long-term client relationships through better communication, personalized services, and faster response times. Clients who have positive, digital-driven experiences are more likely to stay loyal and refer others, driving growth for advisors and intermediaries.

​The insurance industry is at a crossroads, where embracing digital transformation is no longer optional but necessary for survival. By thinking big, starting small, and moving fast, insurers can create a customer experience that not only meets but exceeds expectations. My-Insurer Pte Ltd stands as a trusted partner in this journey, offering affordable and scalable digital solutions that empower insurers to thrive in the digital age.