220.127.116.11 Organisation has policies and practices to address data protection obligations
Data are keyed by users or agents – if they want to delete or edit they can at all times. Should they want us to delete, they need to request for it.
The policies of data usage, flow, management and ownership are disclosed under different link accessible:
- Via the app of the policyholders
- Via the main website accessible to all
- Via the CRM of the insurance intermediaries
- Via the Chatbot or Help link
- Via the training deck available online for agents
All critical questions, points relative to security, protection, access are also treated via Q&A, Training, and discussion directly with our different staffs - Regine Lai in charge of BD and onboarding.
Regine Lai, MD of my-insurer, is the Data compliance manager as well. She is the center point to ensure that all questions relative to data have responses and can be accessed at all times via different means.